Did not receive Citibank credit card?
Oh, that’s frustrating! But don’t worry, it happens sometimes. Here’s what you can do:
- First, double-check how long it’s been since your application was approved. Citibank usually takes about 7-10 working days to deliver a card.
- If it’s been longer than that, it’s time to give Citibank a call. Their customer care number in India is 1860 210 2484. They’re usually quite helpful.
- When you call, have your application reference number handy. They’ll ask for it to check your card’s status.
- Sometimes, cards get lost in the mail or returned to the bank if no one was home to receive them. The customer care team can tell you if this happened.
- If your card was dispatched but didn’t reach you, Citibank will usually cancel that card and issue a new one for free. They’ll send this one to you again.
- Make sure your address details are correct in Citibank’s system. Sometimes a small error can cause delivery issues.
- If you’re in a hurry, you can ask if they offer priority delivery for the replacement card. Some banks do this for a small fee.
- Remember, for security reasons, Citibank will only deliver to the address you provided in your application. They won’t redirect it elsewhere.