What to do if you lost your card and someone used it?
Discovering unauthorized transactions on your lost card can be distressing, but immediate action is crucial. Follow these steps:
Contact Your Bank Immediately:
- Call Customer Service: Most banks have a 24/7 customer service number specifically for lost or stolen cards. Report the loss and any unauthorized transactions.
- Hotline Numbers: Keep your bank’s emergency contact numbers saved on your phone or written down in a safe place.
Block the Card:
- Instant Card Blocking: Use your bank’s mobile app or internet banking to block the card immediately to prevent further misuse.
- Visit a Branch: If you cannot access the app or online services, visit the nearest bank branch as soon as possible.
File a Complaint:
- Write a Formal Complaint: Send a written complaint to your bank detailing the incident, including dates, times, and transaction details.
- FIR or Cyber Crime Report: Depending on the severity and amount involved, filing a First Information Report (FIR) at the nearest police station or reporting to the cyber crime cell may be necessary.
Monitor Your Account:
- Check Statements: Regularly review your bank statements and transaction alerts for any suspicious activity.
- Set Up Alerts: Ensure you have SMS and email alerts activated for all transactions.
Dispute Unauthorized Transactions:
- Dispute Form: Fill out the dispute form provided by your bank to contest the unauthorized transactions.
- Follow Up: Keep a record of all communications and follow up with the bank regularly.
New Card Issuance:
- Request a New Card: Ask your bank to issue a new card with a new number and PIN.
- Update Information: Update your new card details for any auto-debit instructions or linked services.